Appropriate Feedback with Forms
Once a user has submitted text or an answer to a question or multiple choice items it is important that correct feedback is received to prevent confusion. There should be no time restrictions and clear methods for pausing items or returning to a page to correct an error. (W3C WCAG 2.0 2.2, W3C WCAG 2.0 2.4 and W3C WCAG 2.0 3.3)
Testing Techniques
These techniques may be used to perform the test.
Method
Manual assessment. Please comment on whether the screen reader can reach the feedback window, even if you can see it. Check using NVDA or Thunder with WebbIE. It may be a pop up window which may not be accessible.
Criteria for this Test
 |
No feedback, user may be confused about what to do next and times-out. May offer audio feedback only. |
|---|---|
 |
User directed between steps in a process, no information about the process but time limiters shown. |
 |
Some text feedback (e.g. "bad username"), or new page reached without further action, time allowance if offered can be extended. |
 |
Appropriate feedback, user directed to what they should do next, no time restrictions. |
