12 · Appropriate Feedback

Web 2.0 Services

Once a user has submitted text or an answer to a question or multiple choice items it is important that correct feedback is received to prevent confusion. There should be no time restrictions and clear methods for pausing items or returning to a page to correct an error. Labels and instructions should be provided where content requires user input or uses unfamiliar icons. Accessible help or support materials can assist the user with interacting with the content.

Outcomes

This test has 4 possible outcomes.

0% No feedback, user may be confused about what to do next and action times-out.
33% User directed between steps in a process, no information about the process but time limiters shown.
67% Some text feedback (e.g. "bad username"), or new page reached without further action, time allowance if offered can be extended.
100% Appropriate feedback, user directed to what they should do next, no time restrictions.

Disabilities

The results of this test are taken into account when calculating accessibility scores for the following disabilities.

Techniques

The following technique may come in handy when running this test.

References

This test aims to provide coverage of the following sections of best practice.

Document Section Heading
WCAG 2.0 2.2 Provide users enough time to read and use content. More Info
WCAG 2.0 2.4 Provide ways to help users navigate, find content, and… More Info
WCAG 2.0 3.3 Help users avoid and correct mistakes. More Info